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Shipping & Returns

Shipping Policy

At Adek Mainstream Ltd, we are committed to providing our customers with a seamless and reliable shipping experience. Our shipping policy outlines important information regarding shipping methods, delivery times, tracking, and more.

Shipping Methods: We offer a variety of shipping methods to accommodate the diverse needs of our customers. Our standard shipping options include:

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  • Ground Shipping: Economical shipping option with delivery typically within 4 - 5 business days.

  • Expedited Shipping: Faster shipping option with delivery typically within 1 - 2 business days.

  • International Shipping: Shipping to select international destinations with delivery times varying based on location.

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Processing Time: Orders are typically processed and shipped within 24 hours of payment confirmation. Please note that orders placed on weekends or holidays may be processed on the next business day.

Shipping Costs: Shipping costs are calculated based on the weight of the package, shipping method selected, and destination. The shipping costs will be displayed during the checkout process before the order is finalized.

  1. Delivery Times: Delivery times vary depending on the shipping method selected and the destination. While we strive to deliver orders promptly, please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances such as weather conditions or carrier delays.

  2. Shipping Restrictions: Please note that certain products may be subject to shipping restrictions based on size, weight, or destination.

  3. International Shipping: For international orders, please be aware that additional customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the shipping cost.

  4. Delivery Address: It is the responsibility of the customer to provide accurate and complete shipping information. We are not liable for any delays or misdeliveries resulting from incorrect or incomplete address information provided by the customer.

  5. Shipping Damage: In the rare event that your package arrives damaged, please contact us immediately. We will work with you to file a claim with the shipping carrier and arrange for a replacement or refund as necessary.

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Questions or Concerns: If you have any questions or concerns regarding our shipping policy or your order's shipment, please don't hesitate to contact our customer service team. We are here to assist you and ensure a positive shipping experience.

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By placing an order with Adek Mainstream Ltd, you agree to comply with our shipping policy and acknowledge that you have read and understood the terms and condition.

Return & Exchange Policy

We at Adek Mainstream Ltd strive to provide our customers with high-quality products and excellent service. However, we understand that occasionally, products may arrive in a damaged condition due to unforeseen circumstances during transit. In such cases, we have established the following return policy to ensure a hassle-free experience for our customers:

  • Notification: Customers are required to notify us of any damaged products within 24 hours of delivery. Notification can be made through Adekfoods@gmail.com or by reaching out to our customer service team at 08023469247.

  • Evidence of Damage: To process the return efficiently, customers must provide clear evidence of the damage. This may include photographs or videos clearly showing the extent of the damage to the product and its packaging.

  • Verification: Our team will assess the provided evidence to verify the extent of the damage and ensure it occurred during transit or delivery.

  • Return Authorization: Upon verification, customers will be issued a return authorization (RA) number along with instructions on how to return the damaged product.

  • Replacement or Refund: Once the damaged product is received and verified by our team, customers will have the option to choose between a replacement product (if available) or a full refund of the purchase price, including any shipping charges.

  • Conditions for Returns:

    • The product must be in its original condition, including all original packaging, tags, accessories, and documentation.

    • Any signs of misuse, tampering, or alteration may void the return eligibility.

    • Returns that do not comply with these conditions may be subject to denial or additional restocking fees.

  • Exceptions: This return policy does not cover damage resulting from mishandling or misuse of the product after delivery.

  • Customer Support: Our dedicated customer support team is available to assist customers throughout the return process and address any queries or concerns they may have.

  • Policy Updates: We reserve the right to update or modify this return policy at any time without prior notice. However, any changes will be communicated promptly to our customers.

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By making a purchase from Adek Mainstream Ltd, customers acknowledge and agree to abide by the terms and conditions outlined in this return policy.

If you have any questions or require further clarification regarding our return policy, please don't hesitate to contact us. We appreciate your understanding and cooperation in ensuring a satisfactory shopping experience with us.

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